Claripep Ltd (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or place an order with us, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Claripep Ltd is the data controller responsible for your personal information. If you have any questions about this policy or how we handle your data, contact us at research@claripep.co.uk.
2. What Information We Collect
We may collect and process the following information about you:
- Identity and contact data — name, email address, phone number, billing and delivery address
- Order data — details of products you have purchased or enquired about
- Payment data — payment is processed by our third-party payment provider; we do not store full card details
- Technical data — IP address, browser type, device information, and general usage data collected automatically when you visit our website
- Communications — any correspondence you send to us, including enquiries and support requests
3. How We Use Your Information
We use your personal data for the following purposes:
- To process and fulfil your orders
- To communicate with you about your order, including dispatch and delivery updates
- To respond to enquiries you send us
- To meet our legal and regulatory obligations, including age verification
- To improve our website and services
- Where you have given consent, to send you updates about product availability or new research content (you may withdraw this consent at any time)
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract — to fulfil an order you have placed with us
- Legal obligation — to comply with applicable law, including age verification and financial record-keeping
- Consent — where you have opted in to receive marketing communications
- Legitimate interest — to maintain the security and proper functioning of our website
5. Sharing Your Information
We may share your personal data with:
- Payment processors, to securely process your transaction
- Courier and delivery partners, to fulfil your order
- Independent testing laboratories, where necessary for quality assurance processes (this does not involve sharing your personal data, only batch information)
- IT and hosting providers, who support the technical operation of our website
- Regulatory or law enforcement bodies, where we are legally required to do so
We do not transfer your personal data outside the UK or European Economic Area except where a service provider we use requires it, in which case appropriate safeguards are put in place.
6. How Long We Keep Your Data
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Order records are typically retained for 6 years in line with UK tax record-keeping requirements.
7. Your Rights
Under UK GDPR, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data, where applicable
- Object to or restrict certain processing of your data
- Withdraw consent at any time where processing is based on consent
- Request a copy of your data in a portable format
To exercise any of these rights, contact us at research@claripep.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
8. Cookies
Our website may use cookies and similar technologies to improve site functionality and understand how visitors use our website. You can control or disable cookies through your browser settings.
9. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Children
Our website and products are not intended for use by anyone under the age of 18. We do not knowingly collect personal data from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Claripep Ltd
research@claripep.co.uk